April 2022

How we helped Deskpro setup a whole QA process

Deskpro is a helpdesk software solution that helps companies manage their communication with their customers and user base across multiple channels; email, live chat, voice, social media. Includes all relevant support tools such as ticketing, live chat, CRM, and knowledgebase. Clients for Deskpro have come from a range of industries. Some of the more well known include Microsoft, Siemens, P&G, Vodafone, HMRC, CapitalOne, Panasonic, NHS, Valve, Brown University, Hotel Chocolat, Garmin, Team USA, Arrow, Pure, Xerox, 1&1, Booz Allen Hamilton, US Department of Defence.







Clubhouse, You track, Notion, Postman, Selenium Webdriver

Test types


Web (Internet Explorer, Google Chrome, Safari, Firefox). Mobile (Android & IOS) App. Tablet App (Android & IOS).

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Project Overview

The client had a high volume of customers with varying setups of a cloud and on-premises customer support application. There were continuous releases which created a lot of regression and unintended bugs in the system. All these were causing a lot of problems for users. There was a use of a system that had varied setups and environments. All this meant a lot of trivial and localized issues which caused difficulties in reproducing and fixing those bugs

Why Us

The high volume of customers and continuous releases was becoming a problem for Deskpro. All this was leading to errors and bugs. To stay at the top in the market it needs trustworthy software systems for their business processes. Testing plays an important role in building any software system and launching it in the market. The complexity of the business then makes it furthermore difficult for testing to happen without any error. ASTAQC is a compilation of professional software testers with extensive experience in Quality Assurance. It specializes in providing end-to-end application testing solutions, setting up Testing Center of Excellence (CoE’s), Niche testing, quality QA strategies at optimal cost and delivery at the right time. We set our aims on alleviating the harsh process of Testing. Therefore, building solutions that save our clients time and money


Solutions provided by Astaqc Consulting to its prestigious client are:

  • Astaqc Set up the whole QA Process for them. There were proper guidelines given on how to test, verify bugs and create tests for the feature
  • They also set up the smoke tests and regression tests for an application used on all major platforms including mobile apps.
  • There was regular execution of tests before every release. This ensured a break on the leak of bugs in production.
  • The smoke and regression tests were automated. This gave a very broad coverage of tests.

Project Result

Benefits given by Astaqc Consulting to its prestigious client:

  • The entire leakage of bugs have been reduced
  • The client reported issue backlogs were cleared within a few months and now there is a complete process followed up on client reported issues.
  • All the issues which were reported by the client and was maintained as a backlog were cleared within a few months of time
  • A complete process has been made which has to be followed for client reported issues.
  • The Release Quality was somewhere around 93% for Deskpro after the benefits brought by Astaqc Consulting.

Don’t take our word for it. See what our past clients say.

“Very helpful and the best software testing company”

They were a very helpful resource during our multiple regression test cycles for our add-on product build using machine learning. Paid good attention to the critical test cases

Jim Carter III

Co Founder - Giving Assistant

"Very professional and ethical company"

I have worked with Astaqc Consulting for over a year, and have found the team to be very professional and ethical. They do a fabulous job of all takes to get the work done. Astaqc is very customer-focused

Vinny Sharma

CEO of Sare Food

“Goes beyond and above for quality”

I had a wonderful experience. Astaqc goes above and beyond to ensure quality.​ They have been nothing but the best when it comes to customer satisfaction and assurety of the quality of work and application

Hari Haran Arulmozhi

Co Founder - Spony App

"Highly reconmended team"

Astaqc is great team to work with. Highly reconmended! they've helped us with testing of our marketing application when we were in a crunch situation.

Ewa Wang

PM - Chatdaddy

“Great consultancy to work with”

ASTAQC is a great consultancy to work with. They can work independently and deliver the results requested.

Jeff Jarrell


"Super responsive and knowledgeable"

They're fab. Super responsive, knowledgeable, hard working, know they're stuff. Great to work with them.

Luke Kitchen

Director - Robinsons FS

“Pleasure to work with them”

It is a pleasure to work with them. They have been delivering good quality of work time and again for almost 2 and a half years, which is very important for a product like ours. I look forward to continuing our collaboration.

Frouke Karel

PM - Castor SMS

"Communicative and responsive team"

I would highly recommend them, they were very communicative and responsive and did a great job testing my app. Thank you for your hard work!

Rachel Dexter

Founder of Health App

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